![]() ![]() ![]() I remember apologizing to both of you over this incident and although I made a 'good faith' offer for replacement of the misplaced items both you and she declined the initial offer. I would like to remind you that I am one of the Managers your girlfriend and you spoke with in regards to the laundry incident. I'm sorry to read that you have had a bad experience in our public laundry facility. Thank you again, Michael McFarland Guest Services Manager 81 - Thank you for taking the time to review our property on TripAdvisor. ![]() Please connect with me directly so I can get a little more feedback. Unfortunately, I based on your review, your profile name and the mention of the very odd $34 adjustment from your bill I cannot seem to find any information on your name / or the exact room in which you stayed in. Somewhere there has been a breakdown of training and we need to refocus our efforts. Robin has been working hard with training her staff (many of which are brand new room attendants). It is simple that upon reading your review we failed to meet (or exceed) your expectations. There is no excuse or proper response that I can provide to you. I have connected with our Housekeeping Manager, Robin Fletcher, in regards to your concerns on room cleanliness. We work very hard with on-going training and improvements throughout the hotel. I am very pleased to see that you had yet another enjoyable experience with our staff and and common areas. The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spaīlessedbunch5 - Thank you for taking the time to complete a review on TripAdvisor.Hotels near Colorado Technical University.Hotels near Vatterott College Kansas City.Hotels near Midwestern Baptist Theological Seminary.Hotels near Paris II Educational Center.Hotels near National American University-Zona Rosa.Hotels near Donna's Academy of Hair Design.Kansas City Downtown Municipal Airport Hotels.Hotels near Platte County Convention & Visitors Bureau.Hotels near United Federation Of Doll Clubs Inc.Americas Best Value Inns in Kansas City.Embassy Suites by Hilton in Kansas City.Marriott Autograph Collection Hotels in Kansas City.Residence Inn Kansas City Airport Rooms.Residence Inn Kansas City Airport Features.Hotels near Residence Inn Kansas City Airport. ![]()
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